Posts Tagged ‘training’

So I’ve been trained, now what?

March 15th, 2010 - by Angela

logoSince I started writing this blog last year, whenever I speak with another trainer or someone who works in the training industry I ask them about ideas for blog posts.  Sometimes when I hit a writer’s block, I shoot an email out to one or two of these colleagues for advice.  This week, I was talking with a friend and asked for blog ideas.  Her idea:  what should a student do after training?

I thought about her blog idea.  The after-training part of the process is out of the trainer’s hand. It is the area where we, as trainers, can give recommendations but do not have any control over, as we do in the classroom activities. It is an important part of the training process, though.  

If the training is going to “stick”, then the student needs to do a few things after the actual training session.  The classroom training is definitely the time where most of the initial learning takes place, but after the session, the student can do a few things that will really help the retention of the information.  The corporations that purchase the training can contribute to the retention of the training that they pay for by allowing students to do these after-training activities.

The first of these activities is to review any notes, books, handouts, or learning guides from the training.  Just looking and reading over these items will help you remember things from the training, especially the hints and tips that you might have jotted down.  If I’ve been in a training class on a Friday and go back over my notes on Monday, I usually see something that I had forgotten that I had written down.

Next, it is very important to allot time to practice what you have learned.  In the ideal world, you will have learned things that you will apply immediately on the job.  However, in the real world, you may not be using all of what you learned right away.  In that instance, it is good to practice what you learned so that you’ll remember it when the time comes to use it.  This is where the corporation can help by allowing time for the students to have a bit of time to practice after the training.  One option is to take about 15 minutes once a day to review a specific concept.  The repetition will help you retain what you learned.

Finally, the best way to ensure that the concepts you learn will stay in your memory is to teach someone else what you learned.  If you can teach someone else, then you have shown that you have a mastery of the skills/concepts that were covered in the training class.  And, what a better way to help yourself, someone else, and your corporation than by improving someone’s efficiency or increasing their knowledge.

Downsizing and Training

March 2nd, 2010 - by Angela

downsizing1I know, downsizing and training aren’t usually put together. Most corporations do not invest the extra money in training workers they are letting go. That is why I was surprised to be talking to my clients during a recent morning training session and find out that their whole department will not exist in a couple of months. 

A few of the employees will be relocated to other parts of the corporation. Most will be laid off with a severance package, the length depending on their years of service. Surprisingly, the employees do not have a bad view of their current employer, even though they are being laid off. They even commented on how much they appreciated everything their employer is doing to help them during this transition.

The corporation is investing in getting these displaced workers special training to help them find new jobs. The company believes in helping them succeed, even if they are not employed there anymore. What a great concept! I really like that they are having training sessions for these workers before the department is dissolved in a couple of months.

The training sessions cover Microsoft Office topics like Word, Excel and PowerPoint. During the morning training, we have customized a class to help them fill in the gaps in their knowledge of the software application. In the afternoon we have hour long one-on-one or one-on-two sessions to go over specific questions or target areas in the same software application that we covered in the morning.

This past week the training was on Excel. We had great sessions in the morning and afternoon! All of the students said that they really understood Excel better. They all had great attitudes and really dug in deep to understand all of the formulas, which was of primary concern to many of them.

I am looking forward to my Word sessions with them soon! It is so refreshing to see a corporation who cares about their employees, even during tough economic times like we have experienced the past couple of years.

Looking at Business and Life

February 9th, 2010 - by Angela

stackedrocks_600x256I ran across a quote that really made me stop and think recently. It isn’t a new quote from someone in the current age but it still applies, I think. Actually, that is what made me think more about it.  I was impressed by how many years later it still applies to our modern lives.

The quote was by Marcus Aurelius, “Don’t get caught up in trivia or pettiness; appreciate your life within a larger context.” Think about it…”Don’t get caught up in trivia or pettiness; appreciate your life within a larger context.”

Initially, I thought about the quote from the my own viewpoint.  How well do I stand back and look above the fray to see past the details of day-to-day life?  I asked myself if I am using my talents to my highest potential and in the best way possible to contribute to my family, friends, and society. I’m still thinking about how I can adjust things to get to that “best place” to use my abilities to their fullest.

Next, I thought about the quote from a business perspective. Are the companies and training organizations that I’m involved with and work for using our talent (people) to their best abilities?  Do we need to do some reshuffling to put people in jobs that utilize their full potential?  What do we need to do to get our talent operating at full potential even if it seems they are in the right position?

I think many companies may need to ask themselves these questions.  Sometimes we get very possessive of our specific jobs/positions instead of looking at the big picture of how the company operates. Is there someone else who has the talents/abilities to do the job better? Or, have we found out what each person does best and then put them in that job/position? Do our employees need some retraining to get to their full potential?

These are some very hard questions for companies to ask themselves.  I know that I’m not suggesting something that can be easily done.  However, in our current economic environment, companies now more than ever need to figure out how to work smarter without increasing their budgets.  One way to do this is to make sure they have the right people for each position and, if not, reshuffle their employees to find the job where they fit best. Then, companies can see what training needs to take place to help employees achieve their full potential.

Training and the Bottom Line

November 16th, 2009 - by Angela

bottomline4In my reading, I ran across a great quote that really got me to thinking about training and its costs/benefits.  The article was by a workshop facilitator who said something that I had heard before but was glad to be reminded of again.  Her statement was, “What if you train them and they leave?  What if you don’t and they stay?” 

I’ve heard some corporations say that they don’t train people because they will just leave and use that knowledge to help a competitor.  I think the above quote is a very good argument against that type of thinking.  Training can be a large expense for a corporation.  From my experience, it is definitely worth the cost.  In my own life, I can see the time savings after learning how to do something better or faster after participating in a training class.

Outside of my own experiences as a trainee, I’ve seen it happen many, many times as a trainer, too. Once when I was teaching a Versitas Advanced Excel class at a corporation, I showed the students how to setup and run a macro.  I heard a gasp come from one woman after we had gone through these steps.  I immediately went over and asked her if everything was okay.  She said she was about to cry because she was so happy.  That made my day! 

She went on to tell me that she had to format a report that was downloaded from a database 2-3 times every week.  She would spend at least 2 hours each time formatting the report (deleting columns, adjusting numbers to a custom style, etc.).  If she set up a macro to do those steps for her, it would save her about 4-6 hours each week!! 

I thought about how much those 4-6 hours each week could save the corporation she worked for over the period of a year.  If she made $25 an hour (I’m guessing here since I don’t know her salary) times 4 hours each week times 50 weeks, that would be $5,000 in savings!  The training class for the whole group of 10 people would not have cost that much.  So, for one person alone, that training class paid for itself to the corporation in terms of its bottom line.  Not to mention how much time the other participants in the class were able to save the company with the new skills they learned.

But, there’s more.  The lady came back for the afternoon part of the training class. She had been so excited that she had shown her co-workers how to do the macro during lunch. The other co-workers did the same report she did each week. She had told her supervisor about it, too.  She was happy because she could now spend more time each week following up with vendors, which she had not had time to do in the past.

In the training industry it is sometimes hard to quantify or put an amount on how much training contributes to the bottom line for a corporation.  This example, though, made me realize that corporations cannot afford not to train.  Not only does training save employees time (which saves the corporation money), it makes for a happier, more loyal workforce.

Setting Up A Software Training Room

November 9th, 2009 - by Angela

training_roomWhen some organizations think about providing training for their employees, they sometimes worry about the logistics of having the training on-site.  What they usually find out is that they needn’t have worried at all.  You don’t need to have a dedicated training room to have a successful training class on-site.  The training room setup can prove to be very simple.

Over the years I’ve seen numerous different approaches to training room setup. Usually, the first step to find out is how many participants will be attending the training.  After that number is set, the training room size can be determined.

Depending on the size of the training event, many companies simply use a conference room.  If the participants have their own laptops, the set up is usually very quick and easy.  Just make sure there are enough power cords to provide for the laptop battery plug-ins. Then, set up an instructor computer and projector. Generally, it is best to provide the instructor computer with an overhead projector so that the participants can see the demonstration by the instructor.  If possible, it is best to set the projector so that the students don’t have to strain or turn around to see the projected image. 

I remember one time a corporation had flown in their field sales personnel from all over the country for a three-day long workshop.  While they were all together, they scheduled a training class at the hotel where everyone was staying.  Since it was near the airport the salespeople could attend the class and still have time to make it to the airport to catch their flights.  It worked out to be a very convenient location and a great class!  

If laptops are not available for all participants, an organization could use desktop computers relocated to their conference room.  One time I did training in an open lobby area on-site where they had set up tables to accommodate everyone.  We projected my instructor computer onto a large wall.  I received several comments from students about how much they learned from the class and how glad they were that they did not have to attend a class off-site. 

After considering the physical logistics of a training room setup, the software for each computer should be double-checked. It is important that all students have the right software version for the class being taught.  Most software can be checked for version by opening the software and click on the Help menu.  On the Help menu will usually be an item beginning with “About” and the name of the software.  It is especially important to check with the participants if they are going to use their own laptops to make sure they have the correct version of the software. 

Other software considerations include networking and Internet connectivity, if needed.  While most MS Office applications do not require any special setup, the setup for Outlook or other software that require networked computers may require the use of a organization’s Information Technology group.  If the training requires access to files on a network or shared drive, that should also be set up and tested ahead of time . In some of my Versitas training classes, we use exercise files for the lessons.  In that case, those files can be sent and loaded ahead of time.  If that is not possible, then I have loaded the files before the training class begins. 

Having a training class on-site can be a great experience!  And, if you have any questions, the staff at Versitas, can help you through the process.

Wellness

October 5th, 2009 - by Angela

Today I participated in an annual “Wellness Event” through an organization I belong to.  They check our height, weight, cholesterol, etc.  I had to fast from 10 p.m. the night before and then go in to have blood drawn at 8 a.m.   After my blood was drawn and my vitals were checked, I was able to go and eat some of the breakfast they provided. 
 
I was a bit disappointed when I saw that they had muffins and doughnuts for us.  While it may be common to have these items during a software training class, we were attending an event to encourage wellness!  Why are we being given items that are not that good for us?  On my evaluation form, I wrote that they should have fruit and yogurt or something more healthy next time. (I also wrote that the tech who took my blood did a great job since I like to have positive notes on my evaluations, too.)
 
That experience made me think about what happens in the corporate world with training.  Corporations provide great training events for their employees.  They spend money on the training, allow their employees to have the time off to attend, and even provide travel funds if the training is outside of their city. 
 
After the training, employees go back to their jobs and often are not able to use all of their training.  They are not given time to practice what they learned to incorporate their new skills (after all, “time is money”!).  In a way, they experience what I did when I saw the muffins and doughnuts.
 
I realized that someone had not thought through the whole concept of follow-through after our wellness event.  If a corporation wants to encourage development in their employees, they should think through the post-training period, too.  They need to provide for employees to be able to have the time to try new things with the new skills they learned in training.
 
I hope that more corporations think about training in terms of total package instead of just a training event or training day.  I know that as a Versitas trainer, I’m always encouraged when I hear that someone has had time to try out something they learned in my training class!

Stop and Smell the Roses

September 15th, 2009 - by Angela

Over the recent long holiday weekend, my husband, son and I traveled to visit my husband’s family.  Most of the times we visit, I take my laptop and projects to work on while I am there.  Rarely is there a time when I am not working on something new or developing materials for a class.  This time, I chose not to take my laptop or any of my work with me.  I’ve been feeling like I’ve been, as the saying goes, burning the candle at both ends.  Do you ever find yourself feeling the same way?

 

So, off I went for the weekend without any training materials or computer.  I did remember to pack a good novel a friend had loaned to me.  For the first couple of hours on the road, I felt lost not having my work with me.  How warped is that?  Soon I started feeling my shoulders let down and relax.  I sat in the back seat with my infant son and played and laughed.  Wow…did I ever need that time away!!  I really enjoyed not checking email or working on the computer over the long weekend. 

 

I’m a little frustrated with myself that I didn’t take a break like that sooner.  I’m so careful about advising others to take breaks.  I’m a firm believer in breaks when I do training classes for Versitas.  I encourage my students to get up, walk around, get a drink, etc., even when I’m only doing a half-day of training.  I suggest that they not look at email or go back to their desks if we are training on-site.  I even encourage them to get outside during lunch, if possible, when I do full-day classes.

 

I think that it is fascinating how trainers are so focused on taking care of everyone else, but often neglect themselves.  We are so used to taking care of everything in the classroom, making sure that all questions are answered and that everyone understands the subject matter we are covering.  I think this applies to our time in the classroom, but often flows over into the rest of our lives, too.  In these tough economic time when we are working so hard to make ends meet and keep ourselves marketable, we need to make sure and take a break once in a while to refresh ourselves. 

 

Our training managers and students will appreciate us for it!

 

 

 

Social Media and Web 2.0: My Vocabulary Lesson

September 9th, 2009 - by Angela

In today’s society, it seems that everyone is joining different social media sites like Blogs, Facebook, MySpace, Twitter, etc.  I am amazed at how a person or corporation’s reputation can be changed (for better or worse) in a single moment.  If people like or dislike your service or product, they can post to their blog or Facebook/Twitter status for millions of others to read in an instant.  It’s like the new version of the old party phone lines, where multiple houses shared the same phone line.  Each house had a different ring to distinguish who should answer.  However, people could listen in on different conversations.  In that same way, reputations could be damaged when someone overheard another’s conversation and passed that information along. 
 
I thought about how hard I work to maintain a good reputation and keep my clients happy.  In the training industry (as in most industries), it is critical to do so.  My next thought was that I needed to understand the new social media and it’s corresponding language/vocabulary even better than I currently did.  I decided to do some research and found that I was going to need to learn a completely new language. 
 
From the perspective of a business, my research on social media led me to the term “Web 2.0″.  When I performed a web search on Web 2.0, I had hundreds of thousands of articles to choose from…yikes!  From what I read, Web 2.0 is the way websites are designed to help consumers connect, including sites like Facebook, Twitter, YouTube, blogs, wikis, etc.  Many of the terms that were mentioned I had heard of before and had already incorporated into my vocabulary.  However, a few of the words were completely new to me.  Here are a couple of terms I found that were brand new to me.  I am using the definitions from Wikipedia.  It seemed appropriate to use that site since it is part of Web 2.0.
 
Mashup - a web page or application that combines data or functionality from two or more external sources to create a new service.  An example is a real estate website that uses a mapping software.
 
Folksonomy - a system of classification derived from the practice and method of collaboratively creating and managing tags to annotate and categorize content.  An example is tagging someone in a photo on Facebook.
 
Also in my research, I found a soon to be published book about building your reputation on your website and how to adapt it to a Web 2.0 standard.  It is called “Building Web Reputation Systems,” published by O’Reilly.    It looks like many other people are thinking about their internet presence and reputation, too.  From my perspective, that is a good thing!
 
I had better get busy remembering all these new terms and continue learning more about the web frontier.  I was thinking about trying to learn Spanish but I think I’ll need to focus on updating my internet language skills first!

Trainer Puzzles

August 31st, 2009 - by Angela

Since I was a little kid, I have always enjoyed putting puzzles together.  I liked getting the corner pieces and edges in place and looking back and forth at the picture of the complete puzzle to check my work.  It was very rewarding to have to sort through all of the available pieces and find just the right one that fit in just the right place.  As a family, I fondly remember time spent putting puzzles together and enjoying time to visit.  It was also nice to work the puzzle with other people so that I had help when I got stuck. 
 
In the training class I taught today, I enjoyed working on what I call a “trainer puzzle”. It reminded me of all the puzzles that I had put together over the years.    In today’s class, we were designing PivotTables in Excel.  One of the students wanted to streamline the process and customize her PivotTable.  The constraints and conditions she had on her data created a situation that neither I nor any of the students had ever dealt with before. 
 
Almost all of the students in class (they were all from the same department in the same company) had encountered the problem too.  So, we took some time to brainstorm and try different options to see what might work.  We had a good time puzzling through the different Excel features we knew and finally hit on a great solution.  None of us could have figured it out by ourselves, but together we finished that trainer puzzle successfully.
 
Intentionally or unintentionally, puzzles help us develop our skills in whatever application or life challenge we dare to endeavor.  We may complete a puzzle with more gray hair and with a few more wrinkles, but we have learned and improved ourselves.
 
In the training environment a puzzle can be a unique opportunity for the growth and development of employees.  Puzzles foster the growth of a business by the opportunities that individuals within a firm take to develop their skills in that particular area.  In turn those skilled individuals give that business a unique edge.  The employees also develop skills that are beneficial for their career advancement.
 
Training is just one important area in which puzzles in business can be solved or brought to light to the advancement of everyone around.

Confessions of a Trainer

August 25th, 2009 - by Angela

When talking with my friends, family and clients, I am sometimes asked about what it is like to be a trainer.  Often, they say that they are terrified of getting up to speak in front of people.  Others wonder about the crazy questions I might have received from students.  They want to know what it is “really” like to go to different businesses and train employees. 
 
Just like in every other career field, there are myths and questions about what it is like to “really” do that job.  (I often ask those same questions to lawyers and pilots.  I think I specifically ask people in those two careers because when I was younger, I had wanted to be a lawyer or a pilot when I grew up.)  When I am asked these questions, here are some things I tell people.
 
1) Yes, I do get nervous sometimes but not as much as when I first started years ago.  There are even some nights before a really tough training class that I don’t sleep well.  My husband can tell you exactly which classes those have been because, unfortunately, he didn’t sleep well either with all of my tossing and turning.  With years of successful training classes under my belt you would think that I wouldn’t worry about being asked a question that I am unable to answer properly.  I guess I just want to be prepared.
 
2) I still get an adrenaline rush when I am training. (If I am honest with myself, I think I may be addicted to it…kind of like a runners high.)  I think it probably results from the nervousness in combination with the excitement of helping others.  If I am doing a full-day training class, I start to feel the exhaustion about 1 hour after class is over.  So, by the time I drive home, I’m completely exhausted.  However, I’ve spent the day on high alert, trying to keep my brain one step ahead of what I am explaining, attempting to answer questions that can be very complex at points, and reading the students’ non-verbal signals to make sure everyone is satisfied and understand what we are going over in the class.
 
3) I actually do read all of the evaluations after the training.  I obviously enjoy the compliments but also learn from the suggestions too.  I try to adjust my training style or content for the next time.
 
4) I don’t do my job “just for the money”.  I actually enjoy helping others and care that they learn the software.  I think that most trainers would tell you the same thing.
 
I hope some of these “confessions of a trainer” help people understand what it is like to be a trainer.  Or, if you are a trainer reading this blog, I bet you may be smiling and nodding right now.