Posts Tagged ‘training’

Stressed? Try Training!

December 26th, 2011 - by Angela

no-stressIn many of my recent classes, I have seen the stress level building among the class participants.  And, that is as they just walk in the door.  This is even before I have a go at them…just kidding! 

At the beginning of all of my classes, I mention that I want the training to be an enjoyable learning experience. It cannot be enjoyable or even a learning experience if they are not engaged.  I have everyone attempt to disconnect from their always-attached smart phone and try not to think about everything that is distracting them back at their desks.

Usually after the first 30 minutes of our training session, most participants realize that they are learning new things that will help them immediately in their current positions.  At that point, I can see them relax some and can watch them visibly calm down. I am thankful that I teach such relevant software in class so that the participants can benefit right away from what they are learning.

There are some students over the years that I just have not been able to reach, though.  They call of their jobs and urgent situations keep them away from class or do not allow them to come back after break, lunch, etc.  They literally have an hour or two at most to be able to devote to training and so cannot participate in a half-day or full-day session.

If this is something you have experienced, I would suggest a desk side training session. I have conducted many of these training sessions and have never left anyone unsatisfied with what they have learned.  A desk side training session is usually a one-on-one or one-on-two session that can last from one hour up to three or more hours.  For the busy professional, desk side training can work wonders because all of the training is directly relevant.  It is done at the person’s desk using the person’s actual files.

I have worked for clients who want to have a half-day one-on-one session with three different people.  I spend one hour at each person’s desk, answering specific questions related to that individual’s files and job. One hour may not sound like much time, but when it is focused on just one person’s needs, an amazing amount can be covered and learned.

If you are in need of training like this to increase your technology skills without spending too much time away from your job, contact me.  If you mention this blog, you can even get $50 off your next training class.  See, I have even reduced your financial stress, too!

Software Training Therapy Session

July 18th, 2011 - by Angela

therapy-session-2Today, I was privileged to do training for two really great women.  I am always a little nervous before I meet a new client.  I want to make sure I do a good job.  Because of this, I am anxious to find out if I am going to be able to help the new client and answer all of their questions. 

I honestly do not know why I am nervous.  My husband now laughs at my anxiety because he says it is unfounded.  He reminds me that every time I talk to him after a session, I always say that it went well and that we had a great time.

Today’s training was no different.  I was nervous before meeting them.  Then, I had bad directions from the online map that I had printed out. (I learned today to never trust these directions near the downtown part of a city that is in constant construction.)  I usually arrive a little bit early to make sure and help get everything set up.  Today, I made it right in the nick of time because I had to drive around in circles trying to find the client’s location.  Instead of getting there with time to spare, I showed feeling frustrated, frazzled, and very stressed out, even though I did not let on that I felt that way.  I must give kudos to the receptionist who stayed on the phone to expertly guide me through the construction to their beautiful offices.

After helping the client finish the room setup, I got to chat with the ladies for a couple of minutes. We had already talked ahead of time and had the general elements that they were looking for in the 3 hour session.  So, we just talked for a few minutes to see if they had come up with additional items.  Once we got going and started digging in to Excel, the women got very excited.  They were so enthusiastic about what they were learning, especially over some hints and tips that I showed them. 

Their zeal rubbed off on me and really made the stress and anxiety disappear. The 3 hours passed by quickly because we were enjoying what we were doing.  When I called my husband to tell him I was coming home, he asked about the training session.  I told him about how the training actually helped me to reduce my stress and anxiety.  Both of the participants in the training had said that they really enjoyed the training, too.  He said that training was “therapy” for all of us today. 

I am looking forward to going back for more therapy with these two women.  I loved being around their very contagious passion for learning! If you are interested in some technology training “therapy”, just call or email me and set up a session.

Old Cat, New Dog and Training

July 6th, 2011 - by Angela

hallie-the-puppyRecently, I was talking with a colleague about his new puppy.  He was pretty happy to have the sweet, excited, very big puppy.  However, his older cat was not a big impressed with the new invader.  He was doing the slow introduction process over a few days. 

From my experience, I think it is easiest to bring on a new family member in stages so that the newbie and the veterans can get acquainted.  It helps everyone involved to not rush in and end up with more conflict.  The new puppy needed training, and, if done correctly, the old cat would be a great mentor to teach him the ropes.  Of course, before the end of the conversation, I realized that I had a blog post on my hands.

Over the past few weeks, I have heard many reports of a strengthening economy and about some corporations slowly beginning to hire new folks.  With many of us used to the belt-tightening and staff reducing years, we are going to have to start getting used to new kids on our precious, well-guarded blocks.  Just like my colleague’s old cat, we have to be willing to train and help these new team members.

I think that one of the best ways to incorporate new people into an organization is to make sure they get the proper training.  It helps to let them mix on-the-job training with some classroom or online training to ease them into the new procedures.  Assigning a mentor is a great way to help guide them in those early weeks and months.  The mentor/coach can provide them with some insight into the unwritten rules/culture, too.

We can also give them realistic expectations during the whole process so that they are not disillusioned.  They will come in with their own ideas and experiences.  It is important to help them understand the rules and culture of your team and corporation.  Make sure they understand what they need to do to succeed individually and organizationally. Also, make sure they get the training and skills needed to succeed. 

Most of all, remember to lend a hand whenever you can!  You were the new kid on the block once, too!

Are You an Expert?

June 1st, 2011 - by Angela

einsteinAs I am learning to parent my two year old son, I am realizing that I will never be a parenting expert.  Honestly, I do not think I’ll ever move up from the novice level.  I do not think that anyone can ever get to be an expert on children, since they are all so unique and change so much each day. Yes, I know that biologically they are very similar, but I am referring to children’s behaviors.

I know from my upbringing that I did learn quite a bit from my parents and teachers, but that I have received an entirely different education out in the working world.  I ran across a quote by Charles Baron de Montesquieu that said it much more eloquently that I ever could: “We receive three educations, one from our parents, one from our schoolmasters, and one from the world. The third contradicts all that the first two teach us.”  Even though he died in 1755, his statement is still relevant today. 

How can anyone ever become an expert on any subject in our fast-paced, ever-changing world?  If I think back even ten years ago, would I have been able to imagine what new inventions and creations we would have this year?  Most of us might have one or two correct predictions, but many of us would not have been able to envision all that the changes that have happened.  (Although, I might have made some different stock purchases!)

So, how do we keep up?  Should we ever hope to be an “expert”?  I think that what is crucial is to not ever stop or rest in our professional development.  With my son’s development, I can never stop teaching him or training him to do new things.  Some of the training areas with my son are considered the “biggies”, like potty training and learning the alphabet.  However, some of the other things he needs to learn may not be seen as big a challenge.  Those items are still important building blocks in his training, though. 

For those of us who need to keep up with technology for our jobs and careers, even learning what may be considered a small step in the process is still important.  My main advice is to always look for learning opportunities.  Do not waste a chance to learn from a co-worker, supervisor, or workshop trainer.  Sometimes, just going to lunch with a friend or two can be a great chance to gain knowledge about how they use certain software or technology in their jobs/lives.  You never know what you might glean from a lunch hour!

You will never know everything about everything or even everything about a single topic.  But, you can know a little more each day than you knew the day before!

Business Trends from the CEO’s

January 19th, 2011 - by Angela

crystal-ballWith 2010 over and better predictions for the economy in 2011, many folks are forecasting and making predictions.  Are you just glad to be standing or do you have a plan for the year ahead?  Does your organization just want to eek out what growth it can or is there a plan for moving forward? 

As I think about these questions, I look at my own life and career.  Am I actively engaging those around me in conversations and networking to see what the industry pulse and trends are? What do CEO’s from across the different sectors think of the coming year? What are their plans for 2011 and how do they plan on implementing them?

In my reading about CEO’s and their views of the upcoming year, I came across a great quote that really summarized my research.  Jim Haudan, CEO of Root Learning, stated:  “Organizations need to build new muscles, and to do this, leaders must focus on how they can alter their current business models to focus on unexpected future trends.”  From my perspective, training has so much to do with this.  Organizations need to look at their current resources and see what they can do to work more efficiently.  This would definitely include making sure that everyone is up to date on software and soft skills training.

A trend throughout all of my reading was that the “customer” is boss.  We will not ever be able to go back to prior model in business.  We have to do what one CEO noted and “accept that the balance of power between buyer and seller has changed forever.” In order to retain customers, we have to make our customer service top-notch in EVERY aspect.  It must be a company wide mission that shows up in the internal and external work of organizations.

Again and again my research acknowledged how important training is in supporting this mission and ensuring quality interactions between customers and organizations. Think about an example of someone who is supposed to use Excel to analyze data, but is not properly trained or equipped to know how to manipulate the data.  If they are late in getting the data summarized and to the right person, then the organization could miss a valuable opportunity.  In addition, they might miss some important piece of information that the data, under the right analysis, could provide. 

This is just one small example that could have much larger implications. Make sure that your organization is building those new muscles through your training program!

Get your Top Performers involved!

January 12th, 2011 - by Angela

top-performersThe other day, I was teaching a friend how to do some tasks in Access.  She was getting so frustrated because she could not grasp a couple of the step-by-step instructions.  She kept messing up or not being able to wrap her brain around how Access was functioning.  I told her that she needed to learn to think like Microsoft.  She said that she just wished I could dump my brain into her brain. 

She said that what I was teaching her was not something she could learn from a book.  She had to really play with the software and learn from someone who had used it before, who was able to “teach” it.  She had tried to get a couple of people she worked with to help her.  Both of those people were top performers on her team, who had used Access for years.  One of her team members did not have the time to help.  The other team member tried to help but was not able to help her learn.  He just wanted to click quickly through the steps and have her memorize what he did. 

I know that I have had those same thoughts when learning a new application.  The learning curve is so steep some times.  How often as a company do we wish the same thing?  How do we mine our top performers knowledge to make it available to everyone else without creating a situation like my friend was in at her company? 

I have thought of a few ways that companies might be able to help with this.  In every part of our job, we must all work as efficiently and effectively as possible.  We cannot leave folks behind and expect to have our team function at its top potential. 

One of the ways I thought of was to have your top performers write out “how-to” steps or even set up a blog.  One client I worked with had me sit down with each of their team members and work one-on-one to see what the top questions were in relation to the software they used.  After working with them for a few days, I discovered many duplicate questions.  I then developed a “how-to” manual for them to share with team members.  The newer team members said that this was a valuable resource since it got them up to speed quickly with the tips and tricks from the more veteran team members. 

Another way to help mine information from your team would be to have a professional circle or brown-bag lunch time to share ideas and questions.  I have participated in one of these many years ago and really learned so much.  At that point in my career, I was a new trainer and needed all the guidance and wisdom from some tenured trainers.  The group was structured informally but everyone agreed to stay positive and not turn it into a gripe session.  To help with this, we had a trainer come in to facilitate the discussion and keep it on track.  The goal of the group was to help each other so that our team of trainers could be the best among the different locations. 

These are just a couple of ways to start thinking about how to get your top performers to share their secrets.  If you can provide incentives to help them share, that is great.  However, your team may not be able to provide much more than a complimentary letter in that person’s file.  Either way, it is important to share our software tips and tricks for the success of the whole organization!

Year End Evaluation

December 13th, 2010 - by Angela

new-years-resolutions1Well, it is that time of year again.  Time to reflect on your 2010 training successes, failures, and assess the needs for your 2011 budget.  I know that not all businesses operate on the calendar year schedule, so you may have done some of this already or may be doing some of this at the beginning of 2011.  (By the way, it just feels weird to be saying 2011…it is going to take some getting used to!)  Whenever your organization does training evaluation and planning, it is important to learn from the previous year.  You want to get closer to that 100% on-target success number each year.

 With the condition of the economy, some organizations are still not quite ready to take a big leap to completely revamp their training.  So, it is very important to look at any ways that you can make minor tweaks and adjustments to get it right for 2011.  You need to evaluate by getting feedback from participants and all stakeholders in the process.  Usually, you have a summary of evaluations from the training that occurred.  If you are not being provided with participant surveys from the training corporation you are using, that is a red flag that you might need to look at some other possibilities in training providers. (unless you have made arrangements to conduct your own survey).  If you do not have any participant feedback to examine, it will be worth your time to gather some of this via email, online survey, or in person.

 Another way to get feedback is to talk to other stakeholders up the organization chart and see if and how the training has improved performance and proficiency. Ask them to provide you with examples of successes or areas that can be worked on for this coming year.  You may be surprised at the information you receive!

 After you have some feedback, take a look at your current organization priorities.  See what you can add or subtract to adjust your training to meet those priorities.  Do you need to completely change one or two classes or add/subtract a whole group of classes.  What tools and technology are available that will enhance learning in your organization?  Is there a new software or a new version that you will be updating over 2011?  You will need to plan for that change, too. 

 Many organizations are going back to the basics for technology training.  It is important that everyone be on the same page and at or above a specified skill level.  You might find that some people are just faking it, trying to get along but not really being successful at what they are trying to accomplish.  It is tough to struggle like that without having the support you need.  So, make sure and identify anyone that needs some “filler” type training to fill-in the knowledge gaps. This can be accomplished with deskside one-on-one or one-on-two training or customized classes for a whole team or department group’s needs.

 You want to make smart decisions about your purchasing that fit with the strategic initiatives of your organization.  Make sure that you are enhancing the learning experience of your valuable employees with the right training classes!

Information Snacking

May 25th, 2010 - by Angela

cheeseburgerIn some of my recent reading, I’ve stumbled across mentions of our “snacking” culture towards information.  Many of these articles/blogs talk about how we are snacking on information instead of really learning about any one topic in depth.  We do not dive deep into a topic or concept.  We just take small bites of information as we need them.

Most of the articles/blogs I read attributed this to high amounts of information available to us online.  We are overloaded on any certain topic so we can only skim many different sources to get what we need. We do not have time to plow through all of it, so we just grab what we can quickly.

I started thinking about how we do this with learning, too.  We just take a small bite to get what we need for the moment.  We do not get what we need to solve something long-term because we do not delve deep enough to get the big picture. 

As a trainer I see this almost every day.  What many people want are the “Hints and Tips” and not the explanation about why something works the way it does. Sometimes when I have the time to sit and explain how something works within the software, the person is amazed at how much this helps.  They are able to see the big picture of how the software works. 

I think that it is important to make sure that when you schedule training try to take a little extra time so that the trainer can explain why things work certain ways.  That small amount of time (maybe just 30 minutes) can help you really grasp what is happening in the software.  The next time you have an issue or problem occur, you can probably understand it better because you truly see why the software operates the way it does.

So, next time you plan your training, make sure to reserve a little time for some a big meal instead of just a snack!

Work Like Your Dog

March 31st, 2010 - by Angela

dog-istock_000004380428xsmallLast year I read a book by a friend and former colleague about how to work like your dog.  This past week I spent time with extended family, who have a great, fun-loving dog. Their dog, Ellie, reminded me of that book.  Ellie, is such a wonderful, friendly dog, who really enjoys life.  She started out as a normal crazy puppy that jumped on everything and was a bit out of control.  With some time, training, and natural maturity, she has become a fantastic addition to their family. 

I think that we can all take some lessons from Ellie and the book.  Often, when we first begin our careers, we are so passionate and idealistic that we go a little overboard and are overly excited.  Over time, with some training and learning, we become a fantastic addition to a corporation or our own company. 

The author of the book had several good points. Dogs are persistent and focused.  If you’ve ever seen a dog going after a stick, ball or other toy that has been thrown, they are relentless.  Try hiding a ball behind your back and you’ll see that characteristic even more pronounced.  We should be the same way (but without all the salivation!).  When we are working, we should be giving 100%. 

Dogs are passionate about everything they do.  Even when they sleep, you can see them moving their legs like they are chasing something in their dreams. Sometimes when we are focused on a job our dreams at night also reflect some of the questions and answers that we are thinking about for the next day. We should funnel our dreams and passions for our job into learning and completing our project or task. 

Many people take their dogs to training to help them develop their talents and abilities better. As a trainer, I’ve seen how much difference a day of training can make to help someone work smarter.  They can be more focused on the task and less focused on the technology because they know how to make it work for them.  We should be viewing training in the same way.  Some people look at training as a required, mandatory item to check off their to-do list.  We should look at it as an opportunity to try to get out of it all that we can.

After spending time in the house with my new favorite dog, Ellie, I am reminded of how much fun dogs have every day.  Thankfully, Ellie lives in a house with three young boys so she is kept busy with lots of fun all day.  When I’m doing a training class, or even in a meeting, I like to infuse fun, too. 

Learning happens so much easier when you are having fun.  So, I think it is a good principle to try to incorporate some fun into your workday.  It doesn’t have to be constant joking, but just a fun outlook or break from the intense seriousness that some work environments have. At one of my client’s workplace, they have 15 minutes of fun required each day.  The employer has even provided ping pong and foosball tables.

I really hope that we can all learn to work like our dogs!

Keep Your Job, Beef up your Skills

March 22nd, 2010 - by Angela

how_to_improve_your_people_skillsThere has been a theme across several blogs and articles I’ve read lately.  I’ve noticed it in some of the news stories, too.  Corporations are keeping their “useful” employees with more benefits and/or increased pay. It costs the corporation less to retain their best people versus hiring and training new ones. 

So, in the context of our current economic situation and all of the layoffs in the past few years, I ask, “How do I make myself more ‘useful’ to my company?”  The articles/blogs suggested improving communication and technology skills.  They said to think about what can enhance the look of your resume, too. 

In my position as a corporate trainer, I make myself useful by keeping up with the latest in software and soft skills training areas.  I invest in training each year (tax-deductible usually, too!) and do quite a bit of reading and playing with new programs to make sure that I am able to do the training that the market is asking for from my industry.

The blogs/articles suggested those same things to stay current and even advance to a new position.  They said to make sure you are up on the technology available to do your job. Read and network with others in your industry to stay up with the current trends.  To make yourself ‘useful’ invest in training, even if your employer does not pay for it.  As a trainer I tell this to others all the time.  I’m glad to see someone else, outside of the training industry, saying the same thing!

Remember that after you gain the new skills that you let your corporation know. Actually, ask them first about training to make sure you are aware of everything that is available to you.  (One blog suggested asking in the HR office, too, since they may know of more programs offered than a boss or co-worker would.) Turn in those certificates or log those training hours with your employer.  Make them aware of what you can do now and how that will help your job and corporation.  Also, make sure and add those items to your resume to keep it up-to-date. 

Even if you employer is not able to pay for the training, it will be worth the investment to keep your job or advance to a better one!