Posts Tagged ‘trainer’

So I’ve been trained, now what?

March 15th, 2010 - by Angela

logoSince I started writing this blog last year, whenever I speak with another trainer or someone who works in the training industry I ask them about ideas for blog posts.  Sometimes when I hit a writer’s block, I shoot an email out to one or two of these colleagues for advice.  This week, I was talking with a friend and asked for blog ideas.  Her idea:  what should a student do after training?

I thought about her blog idea.  The after-training part of the process is out of the trainer’s hand. It is the area where we, as trainers, can give recommendations but do not have any control over, as we do in the classroom activities. It is an important part of the training process, though.  

If the training is going to “stick”, then the student needs to do a few things after the actual training session.  The classroom training is definitely the time where most of the initial learning takes place, but after the session, the student can do a few things that will really help the retention of the information.  The corporations that purchase the training can contribute to the retention of the training that they pay for by allowing students to do these after-training activities.

The first of these activities is to review any notes, books, handouts, or learning guides from the training.  Just looking and reading over these items will help you remember things from the training, especially the hints and tips that you might have jotted down.  If I’ve been in a training class on a Friday and go back over my notes on Monday, I usually see something that I had forgotten that I had written down.

Next, it is very important to allot time to practice what you have learned.  In the ideal world, you will have learned things that you will apply immediately on the job.  However, in the real world, you may not be using all of what you learned right away.  In that instance, it is good to practice what you learned so that you’ll remember it when the time comes to use it.  This is where the corporation can help by allowing time for the students to have a bit of time to practice after the training.  One option is to take about 15 minutes once a day to review a specific concept.  The repetition will help you retain what you learned.

Finally, the best way to ensure that the concepts you learn will stay in your memory is to teach someone else what you learned.  If you can teach someone else, then you have shown that you have a mastery of the skills/concepts that were covered in the training class.  And, what a better way to help yourself, someone else, and your corporation than by improving someone’s efficiency or increasing their knowledge.

New Year’s Resolutions

January 11th, 2010 - by Angela

2010newyearsresolutionWell, it is almost half way through January.  Have you kept your New Year’s resolutions?  Statistics show that many of us have already failed in keeping our resolutions.  I’ve enlisted the help of my husband (a.k.a. healthnut) to help me stay on track with working out on our elliptical trainer here at home.  He’s a great encourager and accountability partner.  

I was thinking about this in terms of training.  Was your New Year’s resolution to better your skills and increase your productivity to solidify or advance in your career?  If you are like me, you might need a partner who will help you succeed in your goal.  Like in my exercise goal, it helps to have a good trainer when learning new software skills.

In the current economic conditions, every little bit can help.  Ensuring that your skills are at an expert level or adding another program to your resume can be the one thing that helps you advance to the next level at your current company or at another.  A good trainer can help you with both of these areas to become more efficient or learn a new software application. 

You do not necessarily need to spend a great deal of time away from your desk to get this training. You can have a trainer come right to your desk and work with you for a half-day on any custom topics that you’d like to learn. You can mix and match software applications, too.  I’ve done Versitas 1-to-1 training for individuals when we’ve covered three different software applications in the same session.  

Spending a little time and money may help you accomplish your goals for 2010.  Training is a great investment and usually equates to much more cost savings over the long run when you look at your productivity and efficiency.

I know that my investment in the elliptical machine will pay off in better health for me in the long term, too.  That’s one resolution I’m determined to keep!

Casual Grammar in the Workplace?

October 26th, 2009 - by Angela

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About one week ago I received an email from a former colleague of mine asking if I would be willing to be on the list of references on her resume.  I had taught with this person for a few years so I knew her teaching ability well and had several opportunities to observe her training.  She is a fantastic trainer.  I enjoyed watching her interact and engage her students.  I would definitely be willing to recommend her.

  

After reading her email, I felt a sense of hesitation.  She had written the email with the grammar style that suited texting, not email.  It definitely was not appropriate for a professional email requesting help for a job search. I tried to put myself in her shoes.  If I had written this email to my supervisor or colleagues at Versitas, what response would I receive?

  

I think I was so shocked at the grammar in the email because she is such a polished professional in so many ways.  I really couldn’t say that the lack of grammar was because she was writing to her buddy or close friend. Over the years, we have maintained a business relationship but not a personal friendship.

 

With all of the texting and tweeting people are doing for business and personal purposes, we get used to writing to get the message across in 140 or 160 characters or less.  I think that style spills over into our professional email correspondence sometimes.  I realize that many corporations have switched over to business casual dress, but I don’t believe they have switched over to grammar casual for correspondence!

  

In the past I have trained several corporations’ employees on Business English. I was pleasantly surprised that these corporations were so interested in making sure that their employees had a refresher course on grammar and spelling.  I think that it is hard to place a value on employees’ ability to correspond professionally with others inside and outside of their organization.  However, I’m glad that those corporations had the foresight to spend the money on training that might not directly and immediately show up in the bottom line, but would indirectly affect their reputation and business dealings over time.

  

I think my former colleague would be well advised to take the course.

Talking Too Much

September 21st, 2009 - by Angela

In order to stay in touch with what is going on in the Training Industry, I read a few blogs from other trainers.  While reading one of these, I came across the following quote that had been attributed to the UCR University Honors Program in California, “While ever you are talking, you’re not listening. If you’re not listening, you’re not learning.” It encapsulated so well some of my thoughts lately. 

As trainers, we are the speakers in most of our training sessions.  In my job at Versitas, I am often in front of a classroom of students.  I talk to the students at the beginning of the class and listen to their needs in regards to our goals for the class.  For the most part, though, in my role as the teacher I do most of the talking. I realized that my profession puts me in a position to talk more and listen less in the classroom.  However, as a technology trainer I am compelled to constantly learn and keep up with technology… to “listen” as the quote above references.

I realized how much of a balancing act I do in my career to turn off my trainer hat and consciously try to listen more to others and to learn more about new technology and training issues. On the days I teach, I go home in the evening and am not very talkative.  My husband wonders what is wrong with me since on my non-teaching days I can talk his ear off.  After teaching during the day, all I want to do is be “off the stage”. At those times, it is easy to just sit, listen, and learn. 

Most of the times in my life, though, I am very content to be the teacher/helper/trainer. Like the above quote states, I need to listen and learn some times, too. I have to keep abreast of new technology to stay up-to-date.  I have to listen to others in my field and outside of my field to hear their reviews and opinions of current and soon-to-be-released software. 

In order to keep up with everything, I needed a plan or at least some tips to keep learning but in an effective manner.  (If my family and friends are reading this, they are laughing because I always need “a plan”.) Below are a few tips that I employ to stay up-to-date.

1.  Don’t just randomly read information.  Find the blogs/websites of a few respected experts in your field. In my case, I found a few blogs of some internationally known trainers and consultants.  They will be constantly scanning the horizon, enabling me to digest the summaries from their blogs.

2. Always keep a magazine or other reading materials with you.  If I am standing in line or sitting in a waiting room, I can be learning something related to training or technology instead of just reading whatever is available.

3. Set aside time each week, maybe during your lunch hour or instead of watching a television show, to learn. After turning off the television more at my house, I realize how little I miss some of the shows that I thought I could not live without. 

I know that these tips may not work for everyone.  They are just my plan to help me learn more effectively and efficiently.  I’m keeping up with new technology more, which makes me feel more confident when I’m teaching or talking with others. I hope some of these tips work for you, too!

Trainer Puzzles

August 31st, 2009 - by Angela

Since I was a little kid, I have always enjoyed putting puzzles together.  I liked getting the corner pieces and edges in place and looking back and forth at the picture of the complete puzzle to check my work.  It was very rewarding to have to sort through all of the available pieces and find just the right one that fit in just the right place.  As a family, I fondly remember time spent putting puzzles together and enjoying time to visit.  It was also nice to work the puzzle with other people so that I had help when I got stuck. 
 
In the training class I taught today, I enjoyed working on what I call a “trainer puzzle”. It reminded me of all the puzzles that I had put together over the years.    In today’s class, we were designing PivotTables in Excel.  One of the students wanted to streamline the process and customize her PivotTable.  The constraints and conditions she had on her data created a situation that neither I nor any of the students had ever dealt with before. 
 
Almost all of the students in class (they were all from the same department in the same company) had encountered the problem too.  So, we took some time to brainstorm and try different options to see what might work.  We had a good time puzzling through the different Excel features we knew and finally hit on a great solution.  None of us could have figured it out by ourselves, but together we finished that trainer puzzle successfully.
 
Intentionally or unintentionally, puzzles help us develop our skills in whatever application or life challenge we dare to endeavor.  We may complete a puzzle with more gray hair and with a few more wrinkles, but we have learned and improved ourselves.
 
In the training environment a puzzle can be a unique opportunity for the growth and development of employees.  Puzzles foster the growth of a business by the opportunities that individuals within a firm take to develop their skills in that particular area.  In turn those skilled individuals give that business a unique edge.  The employees also develop skills that are beneficial for their career advancement.
 
Training is just one important area in which puzzles in business can be solved or brought to light to the advancement of everyone around.

Confessions of a Trainer

August 25th, 2009 - by Angela

When talking with my friends, family and clients, I am sometimes asked about what it is like to be a trainer.  Often, they say that they are terrified of getting up to speak in front of people.  Others wonder about the crazy questions I might have received from students.  They want to know what it is “really” like to go to different businesses and train employees. 
 
Just like in every other career field, there are myths and questions about what it is like to “really” do that job.  (I often ask those same questions to lawyers and pilots.  I think I specifically ask people in those two careers because when I was younger, I had wanted to be a lawyer or a pilot when I grew up.)  When I am asked these questions, here are some things I tell people.
 
1) Yes, I do get nervous sometimes but not as much as when I first started years ago.  There are even some nights before a really tough training class that I don’t sleep well.  My husband can tell you exactly which classes those have been because, unfortunately, he didn’t sleep well either with all of my tossing and turning.  With years of successful training classes under my belt you would think that I wouldn’t worry about being asked a question that I am unable to answer properly.  I guess I just want to be prepared.
 
2) I still get an adrenaline rush when I am training. (If I am honest with myself, I think I may be addicted to it…kind of like a runners high.)  I think it probably results from the nervousness in combination with the excitement of helping others.  If I am doing a full-day training class, I start to feel the exhaustion about 1 hour after class is over.  So, by the time I drive home, I’m completely exhausted.  However, I’ve spent the day on high alert, trying to keep my brain one step ahead of what I am explaining, attempting to answer questions that can be very complex at points, and reading the students’ non-verbal signals to make sure everyone is satisfied and understand what we are going over in the class.
 
3) I actually do read all of the evaluations after the training.  I obviously enjoy the compliments but also learn from the suggestions too.  I try to adjust my training style or content for the next time.
 
4) I don’t do my job “just for the money”.  I actually enjoy helping others and care that they learn the software.  I think that most trainers would tell you the same thing.
 
I hope some of these “confessions of a trainer” help people understand what it is like to be a trainer.  Or, if you are a trainer reading this blog, I bet you may be smiling and nodding right now.